We are looking for a dynamic and relationship-oriented professional to manage relationships
with partner hospitals and drive business growth through effective engagement and training
initiatives. The incumbent will regularly visit partner hospitals, build strong stakeholder
relationships, and train reception/front-office teams to improve patient experience and enhance
upselling of healthcare services.
Key Responsibilities
Hospital Relationship Management
- Act as the primary point of contact for assigned partner hospitals.
- Build and maintain solid relationships with hospital administrators, reception teams,and key stakeholders.
- Conduct regular hospital visits to ensure smooth operational coordination and service delivery.
- Resolve partner concerns and ensure high satisfaction levels.
Training & Capability Building
- Train hospital receptionists and front-office staff on MediBuddy products, services, and processes.
- Conduct periodic refresher training sessions and workshops.
- Develop and implement training modules focused on customer interaction and service adoption.
Upselling & Revenue Enhancement
- Enable reception teams to identify opportunities for upselling healthcare services such as health check packages, consultations, insurance services, diagnostics, wellness programs, etc.
- Monitor conversion metrics and drive initiatives to improve service uptake.
- Collaborate with hospital teams to execute promotional campaigns and increase utilization.
Performance Monitoring
- Track key metrics including service adoption, patient conversions, and partner engagement.
- Prepare regular reports on hospital visits, training effectiveness, and business performance.
- Identify gaps and recommend improvement initiatives.
Desired Candidate Profile
- Bachelor's degree in Healthcare Management, Business Administration, Life Sciences,or related field.
- 25 years of experience in Hospital Relationship Management,Healthcare Operations, Medical Repr