We're looking for a Customer Success & Adoption Manager to support professionals in the architecture, engineering, and construction (AEC) industry. You will play a key role in ensuring customers realize full value from our construction design solutions, including BIM, CAD, or other planning and modeling software. From onboarding to long-term adoption and engagement, you’ll help industry professionals integrate our tools seamlessly into their workflows.
Key Responsibilities:
- Onboard and train customers on construction design software (e.g., BIM, CAD, collaboration platforms).
- Drive product adoption by aligning features to AEC workflows.
- Act as a trusted advisor to clients, ensuring satisfaction, retention, and growth.
- Monitor customer health and usage metrics to identify risks and opportunities.
- Collaborate with product and support teams to address customer feedback and feature requests.
- Create tutorials, training materials, and case studies specific to the construction design process.
Requirements:
- 4+ years in Customer Success or related roles, preferably in construction tech or AEC software.
- Solid understanding of design and construction workflows.
- Solid communication and problem-solving skills.
- Experience with tools like Revit, AutoCAD, Procore, or similar is a plus.