Welcome to TP, a global hub of innovation and empowerment, where we redefine the future. With a remarkable €10 billion annual revenue and a global team of 500,000 employees serving 170 countries in over 300 languages, we lead in intelligent, digital-first solutions.
As a Great Place to Work certified in 72 countries, our culture thrives on diversity, equity, and inclusion. We value your unique perspective and believe that your talent is the missing piece that completes our vision for a brighter, digitally driven tomorrow.
The Opportunity
We are seeking a highly experienced and client-facing Global Director of Quality to lead global BPO operations. The ideal candidate will bring strategic leadership across multiple geographies while ensuring exceptional quality standards in a 24/7 operational environment.
The Global Quality Director establishes and maintains learning and development and the quality system to ensure personnel, methods, processes, and procedures conform to internal guidelines and regulatory standards across global geographies,
providing support to the client.
The Responsibilities & Duties
- Lead global quality operations across multiple BPO sites for a Tech Account (approx. 8000 FTEs globally).
- Develop and implement standardized quality frameworks tailored to customer service operations.
- Serve as a client-facing leader, actively participating in QBRs, NBRs, WBRs, and similar stakeholder meetings.
- Ensure continuous improvement of service delivery through effective feedback loops and quality audits.
- Collaborate with site leadership across Philippines, Malaysia, Indonesia and India to drive operational excellence.
- Provide strategic direction for recent initiatives, performance measurement, and capability building.
- Maintain strong partnerships with internal and client stakeholders to align quality objectives.
- Achieve Client established performance and productivity goals
- Lead curriculum development, educationa
📌 Global GEC Director (India)
🏢 TP
📍 India
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