We are Hiring
*Customer Support Executives with experience in US Healthcare processes*
and ticketing tools (Saber or similar) for a voice-based role. The position involves handling inbound and/or outbound calls with US-based clients while ensuring high-quality service and compliance.

Key Responsibilities
- Handle voice interactions with US healthcare customers professionally
- Address patient/provider queries related to healthcare services
- Use Saber tool or ticketing software to manage and track cases
- Maintain accurate records of customer interactions
- Ensure adherence to compliance standards such as HIPAA
- Meet quality and performance metrics

Eligibility Criteria

Mandatory: Experience in US Healthcare voice process

Mandatory: Experience with Saber tool or any ticketing software

Prior experience in international call centers (US/UK preferred)





Positive understanding of healthcare workflows and compliance (e.g., HIPAA)

Excellent English communication skills

Undergraduate candidates are welcome

Technical Requirements

Personal laptop/PC with Windows 11

Minimum 16 GB RAM

Dual-screen setup (Laptop + 1 external monitor)

High-speed, stable internet connection

Work Requirements

Comfortable working night shifts (US time zones)

Ability to work independently in a remote setup

Strong attention to detail and problem-solving skills

Additional Information

Long-term contract (3–5 years stability)

Opportunity to build expertise in the US healthcare and ticketing tools domain

📌 Customer Support Executive (Mumbai)
🏢 Qnect Technologies
📍 Mumbai