- Oversee the complete day-to-day operations of the outlet.
- Manage and coordinate all front-of-house and back-of-house teams.
- Ensure smooth service, guest satisfaction, and adherence to operational SOPs.
- Manage staff attendance, scheduling, shift allocation, and performance.
- Monitor inventory, wastage, stock movement, and daily operational requirements.
- Coordinate with the kitchen, bar, service, and management teams.
- Handle guest complaints and ensure timely resolution.
- Ensure hygiene, cleanliness, safety, and compliance standards are maintained.
- Drive operational efficiency and support the team in achieving revenue targets.
- Prepare and share daily operational reports with the management.
- Coordinate with vendors and support procurement wherever required.
- Ensure all outlet policies and brand standards are followed.
- Basic computer knowledge is mandatory, along with working knowledge of MS Word.
- Valuable working knowledge of Petpooja software is required.