We are looking for an empathetic and proactive Patient Relations Officer to support patients and their families during their recovery journey. You will serve as the primary guide and advocate for families, ensuring a smooth care experience, resolving concerns, and keeping lines of communication open between families and medical teams.
Key Responsibilities
- Patient & Family Support: Welcome current patients, answer non-medical questions, and help families navigate the facility and rehabilitation process.
- Care Communication: Act as a bridge between families and therapy/medical teams to ensure everyone stays informed about recovery goals and care plans.
- Issue Resolution: Listen to patient feedback, address complaints promptly, and work with clinical teams to solve operational issues.
- Experience & Feedback: Conduct regular check-ins during admission, carry out exit surveys at discharge, and help improve overall patient satisfaction
Qualification: MSW/MBA
Work Location: In person
📌 Public Relations Officer (Kottayam)
🏢 Kottayam Rehabs
📍 Kottayam
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.