This role in summary

To Ensure Quality Of Operations Provided By Service Partners Of A Key partners

Responsibilities:

Supervision of Service Partner Operations
- Ensure quality of customer service provided by service partners
- Regularly monitor and help improve service quality parameters like open calls, same day closures, escalations of each service partner
- Assist service partners in educating service engineers about the right attitude for handling customer interactions
- Validate replacement calls and initiate the process from service end o Assist service partners in stock management for spare parts

Defect Management and Trade
- Maintain trade partner satisfaction by providing timely resolution in case of defective products at the shop floor




- Provide swift response to escalated customer issues raised by trade partners o Perform periodic stock checks at trade partner go downs and minimize stock defects and repair costs

Training of Service Engineers
- Provide engineering solutions to issues faced by Service Engineers o Guide the service engineers to excel in soft skills and customer interaction Provide technical support to build expertise in specific product repairs and new products

Sales and revenue
- Coordinate with Branch Service Manager and Service Team for targets and product modifications
- External Meeting up with Service Partners to ensure effective customer service

📌 Area Service Manager (Guwahati)
🏢 Whirlpool
📍 Guwahati