Role & responsibilities
- Manage overall branch operations, sales, and customer service.
- Drive achievement of branch targets across CASA, deposits, loans, and cross-selling.
- Acquire new customers and strengthen existing customer relationships.
- Lead, monitor, and motivate the branch sales and service team.
- Ensure compliance with banking policies, KYC, and regulatory guidelines.
- Handle customer escalations and ensure high service standards.
- Monitor branch performance, business growth, and portfolio quality.
- Build solid relationships with key customers and local market prospects.