Must-Have:
- Strong experience in
Domestic IT Staffing / C2H
– mandatory.
- Candidates from
US Staffing-only backgrounds will not be considered
.
- Proven experience in
Account Management + Delivery
within IT Staffing.
- Experience managing
enterprise / key / strategic accounts
.
- Strong client relationship and stakeholder management skills.
- Ownership of end-to-end delivery, including requirements, submissions, closures and joinings.
- Experience managing client escalations, SLAs, governance and delivery performance.
- Ability to drive
account growth, revenue and profitability
.
- Strong understanding of IT recruitment and staffing operations.
- Immediate / short-notice joiners preferred.
Key Responsibilities:
- Act as the SPOC for assigned strategic accounts and build robust client relationships.
- Manage end-to-end staffing delivery and ensure achievement of agreed SLAs.
- Work closely with recruitment teams to drive fulfilment and improve submission-to-joining ratios.
- Track requirements, pipeline, closures and onboarding performance.
- Handle client escalations and ensure timely resolution.
- Conduct regular account governance and performance reviews.
- Identify opportunities for account expansion and business growth.
- Drive revenue and profitability while maintaining strong client relationships.
- Coordinate with internal stakeholders to ensure smooth and consistent service delivery.