- Provide step-by-step guidance to customers to resolve issues or navigate products or services.
- Respond to customer inquiries through various communication channels, including phone, email and live chat.
- Address customer feedback and concerns with empathy and professionalism.
- Collaborate with cross-functional teams to ensure timely resolution of issues.
- Handle a high volume of customer contacts while maintaining quality service.
- Identify common customer issues and suggest improvements to enhance the customer experience.
- Keep accurate records of customer interactions using our customer support software.
- Contribute to the development of customer support materials and resources at the firm.
Pay: ₹25,000.00 - ₹30,000.00 per month
Work Location: In person
📌 Customer Support Executive (Pimpri-Chinchwad)
🏢 Nexus Software System
📍 Pimpri-Chinchwad
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