Role & responsibilities
- Provide first-level technical support to end users via phone, email, chat, and onsite assistance.
- Troubleshoot basic hardware issues including desktops, laptops, printers, scanners, and peripherals.
- Diagnose and resolve common software problems including OS errors and application issues.
- Handle IT ticketing system tasks such as logging, categorizing, prioritizing, and updating tickets.
- Perform routine maintenance and upgrades on end-user devices and IT equipment.
- Install, configure, and troubleshoot Windows OS
- Support basic network connectivity issues such as Wi-Fi, LAN, and VPN problems.
- Assist with user account management in Active Directory, Office 365, or similar platforms.
- Set up and configure new employee workstations, laptops, and mobile devices.
- Provide support for basic email issues, mailbox setup, and password resets.
- Maintain an inventory of IT equipment, spare parts,



and accessories.
- Assist in hardware repairs or coordinate with vendors for warranty services.
- Document troubleshooting steps and resolutions clearly in the ticketing system.
- Follow IT support procedures and maintain compliance with company policies
- Escalate unresolved or complex issues to L2 support teams as needed.
- Support video conferencing systems, meeting room equipment, and peripherals.
- Install and configure approved software applications for end users.
- Assist with antivirus updates, basic security checks, and patch installations.
- Provide explicit guidance to users on IT best practices and basic troubleshooting steps.
- Participate in IT projects such as equipment rollout, migrations, and office setups

📌 IT Executive (Kolkata)
🏢 Konica Minolta Business Solutions
📍 Kolkata