Support Payment Partner Queries: Efficiently address and resolve queries from payment partners to ensure smooth collaboration. coordinate with partners for prompt resolution of payment-related issues
● Partner Portal Access Management: Perform user management tasks, including adding, deleting, or
updating user permissions, with accuracy and promptness.
● Cross-Functional Collaboration: Collaborate with internal teams—customer service, compliance, product,
technology, payment operations, and legal—to facilitate partner-related initiatives.
● Operational Implementation: Manage the operational rollout of current payment capabilities in coordination
with relevant stakeholders.
● AI Efficiencies: To bring automation and AI efficiencies to reduce work burden
● Third-Party Reviews: Facilitate review processes with payment partners, ensuring timely completion and
compliance.
● Partner Invoice Management:
Initiate purchase orders and oversee partner invoice-related issues to
support seamless financial operations.
● Team Knowledge Management: Collect, organize, and maintain documentation related to partners in a
repository.
● Tracking: Maintain comprehensive trackers to record partner contacts, queries, key partnership milestones,
and meeting agendas for streamlined collaboration and oversight.
● Audit Support: including internal requirements such as quarterly User Access audit certifications. SOX,