Key Responsibilities:
- Monitor Cisco Unified Communications Manager (CUCM) and voice infrastructure.
- Provide Level 1 support for IP telephony issues.
- Perform basic troubleshooting for Cisco IP Phones, call connectivity, and voice quality issues.
- Log and track incidents in the ticketing system and ensure timely resolution.
- Escalate complex issues to L2 / L3 voice engineers when required.
- Support Cisco IP Phones registration issues and user-related problems.
- Monitor voice gateways, SIP trunks, and PRI lines.
- Assist in basic CUCM administration tasks such as user configuration and phone association.
- Maintain incident reports and documentation.
- Coordinate with network, server, and application teams during troubleshooting.

Required Skills
- Basic knowledge of Cisco Unified Communications Manager (CUCM).
- Understanding of VoIP concepts (SIP, SCCP, RTP).
- Basic knowledge of Cisco IP Phones and voice gateways.
- Familiarity with ticketing tools and monitoring systems.
- Basic networking knowledge (IP addressing, VLAN, QoS).
- Positive troubleshooting and communication skills.

Regards,
Lakshmi D
[email protected]

📌 CUCM Engineer (Mumbai)
🏢 Pentagon System and Services
📍 Mumbai