Hotel Receptionist Job Description

A Hotel Receptionist is the first point of contact for guests and is responsible for creating a welcoming and positive experience. They manage front desk operations, assist guests with check-in and check-out, answer inquiries, handle reservations, and ensure excellent customer service throughout the guest's stay.

Key Responsibilities:
- Welcome guests and provide a friendly, professional first impression.
- Check guests in and out efficiently.
- Manage room reservations, cancellations, and modifications.
- Answer phone calls, emails, and guest inquiries.
- Process payments and maintain accurate guest records.
- Resolve guest complaints and requests promptly.
- Coordinate with housekeeping and maintenance to ensure room readiness.
- Provide information about hotel services, local attractions,



and transportation.
- Maintain a clean and organized reception area.

Required Skills and Qualifications:
- Excellent communication and interpersonal skills.
- Solid customer service orientation.
- Basic computer proficiency and familiarity with hotel management software.
- Good organizational and multitasking abilities.
- Ability to work flexible shifts, including weekends and holidays.
- High school diploma or equivalent; previous hospitality experience is an advantage.

Pay: ₹10,000.00 - ₹15,000.00 per month

Benefits:
- Flexible schedule
- Paid sick time

Work Location: In person

📌 Hotel Receptionist (Tiruvannamalai)
🏢 Golden dawn residency
📍 Tiruvannamalai