- Provide L2 support for middleware platforms and enterprise applications
- Monitor application and middleware environments to ensure high availability and performance
- Troubleshoot and resolve issues related to application availability, performance, jobs, interfaces, and middleware services
- Support deployment, configuration, and maintenance of middleware components
- Handle incident management, service requests, root cause analysis, and problem resolution within defined SLAs
- Coordinate with L1/L3 teams, development teams, infrastructure teams, and business stakeholders for issue resolution
- Perform log analysis, health checks, and system monitoring to proactively identify issues
- Support batch job monitoring, restart activities, and interface/application recovery as required
- Participate in patching, upgrades, release support, and setting validation activities
- Ensure proper documentation of incidents, fixes, SOPs, and knowledge articles

📌 Middleware and Application Support (Bengaluru East)
🏢 Infosys
📍 Bengaluru East