Roles and Responsibilities :
- Provide technical assistance to clients via phone, email, or chat for audio visual equipment and software-related issues.
- Troubleshoot and resolve problems with video conferencing tools such as Zoom, Microsoft Teams, and WebEx.
- Collaborate with internal teams to identify root causes of issues and implement solutions.
- Document customer interactions using CRM software for tracking purposes.
- Resolve complex technical issues efficiently.
- Work closely with other departments to ensure seamless integration of audio visual systems.

Job Requirements :
- Strong knowledge of audio visual technology, including microphones, speakers, and cameras.
- Proficiency in troubleshooting common issues with video conferencing tools like Zoom, Microsoft Teams, and WebEx.
- Experience working in an IT services & consulting setting is preferred.
- Ability to work collaboratively with internal teams to resolve technical issues.
- Excellent communication skills are required for effective interaction with customers and internal stakeholders.
- Familiarity with CRM software and its applications in managing customer interactions.

📌 AV Support Engineer (Bengaluru)
🏢 bizquad consultants
📍 Bengaluru