Role & responsibilities

Job Responsibilities:
Business Development (Sales):
- Achieve sales targets as per the branch's approved business plan
- Execute sales promotion activities within the assigned territory
- Ensure all Sales KPIs are achieved on a month-on-month basis
- Identify and follow up with prospective customers; respond to enquiries within defined timelines
- Maximise the conversion of enquiries into confirmed orders
- Ensure contract renewals are in line with company expectations
- Track market developments and identify new business opportunities
- Prepare and regularly update the Monthly Performance Grid (MPG)

Customer Service:
- Ensure high-quality service delivery to all customers
- Maintain strong liaison and communication with clients
- Prepare and submit customer reports promptly
- Address customer complaints and work with Operations and Back Office to resolve them effectively
- Conduct detailed site inspections and SRAs
- Generate quotations through the system as per company guidelines




- Share customer feedback with the Branch Manager and collect appreciation letters from RBU/CBU clients
- Set realistic and accurate customer expectations regarding pest management services
- Capture correct and complete customer information (email, two contact numbers, address with landmarks)
- Promote visit-based sales as per iCABS frequency to enable structured annual service calendars
- Share cost sheets and material requirements with Operations; communicate customer expectations before service delivery
- Ensure new sales are visible in iCABS for planning and execution via Service Companion
- Punch current sales in SRA on time to allow sufficient lead time for planners; coordinate with Service Planners for scheduling
- Avoid making direct service scheduling commitments to customers without planner confirmation

Administration & Accounts:
- Ensure timely invoice submission and obtain necessary acknowledgements
- Coordinate with the Back Office for accurate and tim

📌 Walk-in Drive | Field Sales Executive | Surat
🏢 Rentokil PCI
📍 Surat