Role & responsibilities
- Meeting & Greeting the guests as per the allocated duty.
- Interaction with Guests and briefing as per the briefing sheet, if required.
- Facilitate all activities involved in the arrival and departure transfer of guests.
- Responsible for strictly following the prescribed procedures (Class by Sita) & making the guest comfortable & their experience memorable.
- Responsible for welcoming & assisting guests in arrival & departure transfer.
- Assist the guest at the time of check in & check out at the hotel.
- Brief the guest about complete tour itinerary (If required).
- Reconfirm the flight, hotel, vehicle & all other details before transfer.
- Entering data in the system and maintaining records, as required.
- Assist the client in all possible ways in consultation with the file handler and branch in-charge.
- Provide clients' feedback to the operation teams.
- Communicate with guide for reporting time etc.




- Communicate with Transporter for reporting time etc.
- If time permits handling the day to day Branch Operation Module to assist the Branch In-charge.
- Market Intelligence. (Competitors Movements / Information and sharing the same with Branch In-charge)

Preferred candidate profile
- The incumbent must have experience in Guest Assistance / Airport Co-ordination or Customer service in the service / hospitality industry.
- Should have robust customer service orientation.
- Should have proficient communication & PR skills.
- All new joiners will be taken through the Class by Sita approach of service delivery and the procedures during Induction itself.
- Applicants from local area will be preferred.
- High energy and willingness to work on extended hours if need be.

📌 Customer Service Executive (Jaipur)
🏢 Travel Corporation India
📍 Jaipur