Mega-Walkin drive at HCLTech for Customer Service Representative (CSR) (Voice Process), on 12 & 13TH August

Walkin Date: 12th & 13th August

Timing: 10 AM to 2 PM

Location: ETA 1, Sandhiya Infocity, Navallur.

HR Name: Suryapriya.T

We are seeking a customer-focused and detail-oriented Customer Service Representative (CSR) to support our healthcare account.

Responsibilities
- Handle inbound and outbound customer calls in a professional and courteous manner.
- Respond to inquiries regarding health insurance advantages, coverage, eligibility, claims, and billing.
- Assist members, patients, providers, and healthcare facilities with account-related concerns.
- Verify member information and accurately document customer interactions in the system.
- Resolve customer issues efficiently while adhering to company policies and healthcare regulations.
- Escalate complex concerns to the appropriate department when necessary.
- Maintain confidentiality and protect sensitive customer information in compliance with healthcare privacy requirements.




- Meet established quality, productivity, and customer satisfaction targets.
- Stay updated on healthcare policies, procedures, and account-specific guidelines.
- Provide accurate information and educate customers on available healthcare services and programs.

Qualifications
- College Graduate / Undergraduate (BPO experience is required)
- Excellent verbal and written communication skills.
- Strong customer service and problem-solving abilities.
- Basic computer proficiency and ability to navigate multiple systems.
- Ability to work in a fast-paced environment.
- Strong attention to detail and organizational skills.

Required Skills
- Customer Service Representative (CSR) (Voice Process)

Preferred Skills
- Experience in healthcare customer service

Pay range and compensation package

Experience: 1 to 4 yrs

Shift: US Shift (Night Shift)

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