What Are We Looking For:
- You will thrive in MostEdge if you have: Values of customer first, service excellence, keeping it simple, teamwork, urgency.
- Student of the market and is in tune with what is happening around them.
- Passion for doing something amazing and let others achieve the same.
- Commitment to making something happen and inspiring others.
- Ability to learn fast and recognize there is an invisible line between success and short comings.
- Mindset of not giving up...help team completing things today vs.
- tomorrow.
- Drive and excitement for working in a fast-paced environment.
- The desire to work collaboratively with a tight knit but quickly growing team.
- Flexibility, humility, and a sense of humour Responsibilities: Accountability Implementing customer support processes to enhance customer satisfaction.
- Formulating and revising customer support policies and promote their implementation.
- Maintain 100% accuracy on call resolution.
- Need to monitor each interaction happening with customers & provide solutions to CRM tickets & data issues.




- Proactive interactions with customers and work on feedback from them and give an update to the team.
- Work on team appraisals and give inputs to the management team.
- Assessing support statistics and preparing detailed reports on the findings.
- Delivering performance evaluations and following the disciplinary process according to company policy.
- Exceptional with communication (English and Hindi) verbal & written.
- Proficient using all Microsoft Tools (Office
- Excel, Word, PPT; Outlook, Teams etc.) Product Knowledge & Customer Management.
- International Voice process experience.

Scope

o Assist in developing an effective customer loyalty program

o Receive and implement customer feedback to improve the quality of service

o Manage daily progress in meeting important business metrics

o Generate detailed reports on customer interactions High attention to detail and accuracy

o Solid analytical and

📌 Accountant (Vadodara)
🏢 MostEdge
📍 Vadodara