Prayatna-Centre for Child Development-Cochin is looking for Customer Relation Manager to join our agile team and embark on a rewarding career journey
- Customer Relationship Management: Build and maintain relationships with assigned customers as the primary point of contact
- Understand their business objectives, challenges, and requirements
- Proactively engage with customers to foster long-term partnerships
- Customer Needs Analysis: Conduct thorough needs assessments to understand customers' goals and pain points
- Identify opportunities to provide personalized solutions and recommend appropriate products or services to meet their needs
- Account Management: Develop and execute account plans to effectively manage customer portfolios
- Monitor customer satisfaction levels, address any issues or concerns promptly, and ensure overall customer success
- Customer Retention and Growth: Implement strategies and initiatives to enhance customer retention and drive revenue growth
- Collaborate with sales teams to identify cross-selling and upselling opportunities




- Leverage customer insights to identify areas for expansion and recommend additional solutions or services
- Customer Advocacy: Act as a customer advocate within the organization
- Represent customer interests and provide feedback to internal teams, including product development, marketing, and operations, to drive continuous improvement and deliver exceptional customer experiences
- Customer Communication: Maintain regular and clear communication with customers through various channels, such as meetings, calls, emails, and customer portals
- Keep customers informed about new products, features, and updates that may be relevant to their business
- Issue Resolution: Handle customer inquiries, complaints, and escalations in a timely and effective manner
- Collaborate with internal teams to investigate and resolve issues, ensuring a high level of customer satisfaction
- Customer Feedback and Reporting: Collect and

📌 Customer Relation Manager (Kochi)
🏢 Prayatna-centre For Child Development-cochin
📍 Kochi