3. Network Level‑1 Support
- Basic network troubleshooting:
- LAN connectivity issues
- IP configuration issues
- Network port checking
- Check:
- Switch port status (LED / basic connectivity)
- Cable issues / LAN patching
- Wireless (basic):
- Wi-Fi connectivity issues
- Escalate to L2 for:
- Router / firewall / WAN issues
4. ITSM Tickets Handling
- Acknowledge tickets within SLA
- Perform first-level diagnosis
- Resolve basic issues within defined TAT
- Update ticket with:
- Issue details
- Action taken
- Closure remarks
- Proper categorization & tagging of tickets
5. Asset Management
- Asset installation & handover
- Asset tagging & verification
- Support in:
- Asset movement
- Asset mapping / remapping
- Maintain asset health status
6. Basic IT Compliance Support
- Ensure systems are:
- Domain joined
- Antivirus active
- Check compliance tools (basic level):
- CrowdStrike / Trellix agent running
- Report non-compliant systems
7. User Coordination & Support
- Provide on-call / desk-side support
- Communicate resolution status to users
- Collect issue details properly before action
8. Vendor Coordination (Basic)
- Log calls with OEM/vendor
- Follow-up for:
- Spare parts
- Engineer visit
- Share required details:
- Serial number
- Issue description