Job DescriptionJob Description
Job Summary
CompuCom is seeking an experienced BMC Helix Platform Engineer to support a client engagement focused on the engineering and enhancement of the BMC Helix platform. This role plays a key part in designing, implementing, enhancing, and integrating Helix capabilities, including automation and AI-driven features.
The ideal candidate is a self-directed, proactive skilled with strong hands-on experience across the BMC Helix ecosystem, capable of working independently, setting priorities, and delivering outcomes with minimal supervision.
Key Responsibilities
Platform Engineering & Enhancements
- Design, build, and enhance solutions on the BMC Helix platform (Helix ITSM, Helix Operations Management, Helix Discovery, Helix Digital Workplace, etc.)
- Perform customizations, configurations, and extensions aligned with business and operational requirements
- Develop, build, and maintain Service Catalog offerings end to end - including catalog design, request models, dynamic questionnaires, approval chains,
and fulfillment workflows within Helix Digital Workplace / Service Request Management
- Lead or contribute to platform upgrades, patches, and performance optimizations
- Own the full lifecycle: design, build, integrate, deploy, operate, and optimize BMC Helix solutions
- Ensure production stability, performance, scalability, and continuous improvement
- Lead root cause analysis (RCA) and implement permanent fixes
Service Catalog Development
- Design and develop Service Catalog offerings end to end within Helix Digital Workplace / Service Request Management (SRM)
- Build request models, dynamic questionnaires and forms, entitlements, and multi-level approval and fulfillment workflows
- Enhance and rationalize the catalog to improve self-service adoption, request accuracy, and fulfillment automation
- Integrate catalog requests with downstream fulfillment, automation, and third-party systems
Enterprise Integration & Observa
📌 BMC Helix Platform Engineer (Pune)
🏢 CompuCom
📍 Pune