Job Description

Job Title: Principal Analyst- OTC

Location: Bengaluru

Reporting to: Manager, OTC

Purpose of the Role

The Principal Analyst, OTC is responsible for leading end-to-end Order to Cash operations across designated markets while ensuring service delivery excellence, governance, compliance, and people development. The role will drive operational performance against agreed SLAs and KPIs, lead a team of OTC professionals, and ensure effective execution of cash application, collections, deductions/dispute management, accounts receivable, reporting, and month-end close activities.

The incumbent will actively partner with Zone Finance, Commercial teams, and GCC stakeholders to strengthen internal controls, improve cash flow, enhance customer experience, reduce process inefficiencies, and drive automation and digital transformation initiatives across the OTC value chain.

The Associate Manager will foster a high-performance culture by developing team capabilities, driving continuous improvement, ensuring compliance with MICS and audit requirements,



and promoting standardization and best practices across processes.

Key Tasks & Accountabilities

Operations Management
- Manage end-to-end OTC operations for assigned markets, ensuring delivery against SLA, KPI, and business targets.
- Drive performance across Cash Application, Collections, Accounts Receivable, Dispute Management, and Reporting processes.
- Monitor operational metrics and proactively identify risks, bottlenecks, and performance improvement opportunities.
- Ensure timely escalation and resolution of critical operational issues impacting business performance.
- Lead month-end, quarter-end, and year-end closing activities with high accuracy and adherence to timelines.
- Review key operational reports and provide actionable insights to stakeholders.

People Management & Team Leadership
- Lead, coach, and develop a team of OTC analysts and associates.
- Conduct regular performance reviews, goal setti

📌 Principal Analyst (Bengaluru)
🏢 AB InBev GCC India
📍 Bengaluru