Role- L2 Application Support Engineer

Location - Bengaluru (Hybrid)

Job Summary:

We are seeking an experienced
L2 Application Support Engineer
with a solid background in
.NET-based applications
,
Azure Cloud
, and
Production Support
. The ideal candidate will be responsible for supporting critical business applications, incident management, troubleshooting production issues, monitoring application health, and participating in 24x7 on-call support.

Key Responsibilities
- Provide L2 production support for .NET applications hosted on Azure.
- Monitor application performance and availability using tools such as Splunk, Grafana, Azure Application Insights, and Azure Monitor.
- Analyze, troubleshoot, and resolve production incidents within SLA timelines.
- Participate in 24x7 on-call support and major incident management activities.




- Perform root cause analysis (RCA) and implement preventive actions.
- Work closely with development, infrastructure, and business teams to resolve application issues.
- Support deployments, releases, maintenance activities, and performance testing exercises.
- Create and maintain dashboards, alerts, operational reports, and monitoring solutions.
- Manage incidents, service requests, and problem tickets through ServiceNow.
- Review application logs, database queries, and Azure services to identify issues proactively.
- Participate in Agile ceremonies, sprint planning, and operational reviews.
- Ensure system stability, reliability, and continuous service improvement.

📌 Support Specialist (Bengaluru)
🏢 Ascendion
📍 Bengaluru