Description
The Replenishment Driver (aka Customer Support Coordinator) is responsible for the delivery and put away of products in vending equipment and solutions in their market based on their weekly schedule while maintaining accurate inventory levels. They will ensure the vending machines are in proper working order and appear in optimal condition for the customer by performing routine maintenance and break/fix activities on DGI’s VMI solutions. Will serve as the conduit connecting the customer with sales and customer service ensuring that we are exceeding expectations on a weekly basis. The role will serve as a training ground and benchmark for future growth within the organization.
Duties And Responsibilities
- Travels to and replenishes the inventory to multiple customer locations, performs repairs on vending equipment and is the primary respondent to any issues or problems
- Organize and pack van with inventory for deliveries and replenishment
- Load and unload product properly on DGI vehicles
- Ensures the DGI vehicle is clean and tidy by end of each business day; reports any vehicle maintenance issues
- Performs cycle counts to maintain inventory accuracy and work with inventory team to resolve any discrepancies
- Ensure there is explicit communication of assigned vending accounts with internal departments where issues arises
- Provides after hours support for down equipment (less than 5% of the time)
- Perform weekly stock replenishment to all assigned accounts
- Assist APS OPS Tech Support in repairing any down systems
- Perform preventive maintenance to all equipment at each customer weekly
- Support customer requests for assistance during visits to their facilities
- Monitor reports to take action when needed (ex: Expedite Reports, Cycle Counting, ScaleMate Error, etc.)
- May update machine database including adding any new customer employees, pictures or descriptions as needed
- May assist in helpdesk functions when needed
- Perform basic s