Description
We are seeking a techno-functional WFM Consultant with 5+ years of experience in the Infor Workforce Management (WFM) suite. The ideal candidate will have expertise in implementing, enhancing, and supporting Infor WFM solutions, with robust functional and technical knowledge to effectively address business requirements primarily for customers in AMER region which requires working in night shift.
Responsibilities
A Typical Day in the Life Includes:
As a Senior WFM Consultant for IMS, the candidate will be required to perform the following:
- Collaborate as a core member of the IMS WFM team, working closely with customers, business stakeholders, and Infor team members across various functions and levels.
- Leverage and enhance techno-functional expertise in the Infor WFM suite and related third-party technologies to support application configuration, customization, enhancements, and user enablement initiatives.
- Drive end-to-end delivery of Infor WFM enhancements and customizations, with primary focus on:
Multi-Viewer Scheduler (MVS) for advanced workforce scheduling and operational visibility.
Time & Attendance for workforce time management, compliance, and pay rule administration.
Labor Forecasting and Budgeting (LFSO) for demand-based planning and labour optimization.
- Analyse customer business requirements and objectives, translating them into effective functional and technical solutions that align with business needs.
- Provide advanced troubleshooting and issue resolution support for complex application, configuration, and integration challenges.
- Guide customers in effectively utilizing Infor WFM tools and capabilities to maximize operational efficiency and business value.
- Support implementation, testing, deployment, and post-production activities to ensure successful solution delivery.
- Mentor and support junior consultants by sharing knowledge, promoting best practices, and assi