We're looking for a technically-minded problem solver to join our Technical Customer Care team. If you love helping customers navigate complex product challenges and want to apply your technical knowledge in a customer-facing role, this chance is for you.

What will you do?
- Provide technical support by diagnosing customer inquiries related to product specifications, applications, and system integration
- Assist customers with product selection, troubleshoot performance issues, and recommend optimization strategies
- Work closely with internal teams to escalate complex cases and contribute technical insights to improve products
- Resolve customer requests efficiently to ensure a seamless and positive experience

What are the key skills we are looking for?
- Active listening — intermediate level; understanding customer technical concerns to provide accurate solutions
- Customer service — intermediate level; delivering responsive support that builds trust and loyalty
- Customer support — intermediate level; managing inquiries efficiently while maintaining quality standards




- Product knowledge — developing level; applying technical specifications to real-world customer applications
- Troubleshooting — developing level; diagnosing issues systematically to resolve technical problems
- Problem solving — developing level; analyzing situations to identify root causes and effective solutions
- Communication — developing level; explaining technical concepts clearly to diverse audiences
- Product application — developing level; advising customers on optimal product use and integration

What qualifications will make you successful?
- Technical curiosity and a methodical approach to diagnosing and solving customer challenges
- Strong interpersonal skills with the ability to remain calm and solution-focused under pressure
- Eagerness to learn and grow your technical expertise through hands-on customer interactions
- Collaborative mindset with comfort working across teams to

📌 Dy Manager (Bengaluru)
🏢 Schneider Electric
📍 Bengaluru