- Designation - Delivery Manager- IT Services
- Qualification - Bachelor s degree in engineering, ETC, Computer Science, or related field
- Location - Pune
- Experience - 12-18 Years

JOB Description:

The Delivery Manager - IT Services will be responsible for end-to-end delivery management of multiple IT engagements for global customers. The role requires strong leadership experience in managing large, multi-skilled teams delivering Infrastructure Management, Application Development, and Managed Services, ensuring high service quality, customer satisfaction, and operational excellence.

Key Responsibilities:
- Own and manage end-to-end service delivery across multiple IT service lines including Infrastructure Management, Application Development, and Managed Services.
- Lead, mentor, and manage large cross-functional delivery teams across onshore/offshore/global delivery models.
- Ensure adherence to SLAs, KPIs, and contractual commitments while driving continuous improvement.
- Act as the primary point of contact for global customers,



managing stakeholder expectations and governance forums.
- Drive service transition, stabilization, and transformation initiatives for current and existing engagements.
- Oversee resource planning, capacity management, utilization, and cost optimization.
- Manage delivery financials including budgets, margins, forecasting, and revenue assurance.
- Identify delivery risks and implement proactive mitigation strategies.
- Ensure compliance with ITIL, ISO, security, and quality standards.
- Collaborate closely with Sales, Pre-Sales, and Account Management teams for solutioning, renewals, and growth opportunities.
- Support talent development, performance management, and succession planning within delivery teams.

Required Skills Experience:
- 12-18 years of overall experience in IT Services delivery, with proven experience managing large-scale global engagements.
- Strong hands-on experience in:
- Infrastructure Management Services (IMS)
- Ap

📌 Delivery Manager (Pune)
🏢 UNIDEL Group
📍 Pune