We are looking for a proactive and customer-focused Customer Service Officer to manage customer interactions, resolve queries, and ensure a high level of customer satisfaction. The role involves handling service requests, maintaining client relationships, and supporting overall service delivery.
Key Responsibilities:
- Handle customer inquiries via phone, email, and in-person interactions
- Resolve customer complaints efficiently and within defined timelines
- Provide accurate information about products, services, and processes
- Maintain records of customer interactions in CRM systems
- Coordinate with internal teams to resolve customer issues
- Follow up with customers to ensure satisfaction and closure of requests
- Ensure adherence to service standards, SLAs, and company policies
- Identify opportunities to improve customer experience and processes
📌 Customer Service Officer (Pune)
🏢 Muziclub
📍 Pune
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