Roles and Responsibilities :
- Manage the implementation, of Amazon Connect, or Genesys or Five9 solutions for clients.
- Analyze data to identify trends and areas for improvement in client's contact center operations.
Job Requirements :
- 10-20 years of experience in IT services & consulting industry with expertise in Genesys , or Amazon Connect or Five9 technology.
- Solid understanding of contact center operations, including scheduling, forecasting, and reporting processes.
- Proven track record of successfully implementing and managing large-scale projects involving complex technical integrations.