Roles and Responsibility
- Supervise front office staff to ensure seamless guest relations and services.
- Develop and implement effective strategies to enhance guest satisfaction and loyalty.
- Manage and coordinate front office operations, including reception, concierge, and bell captain duties.
- Handle guest complaints and resolve issues professionally and courteously.
- Collaborate with other departments to ensure seamless service delivery.
- Maintain high standards of quality, safety, and hygiene in the front office area.
Job Requirements
- Proven experience in guest relation supervision or association within the hospitality industry.
- Excellent communication, interpersonal, and problem-solving skills.
- Ability to work well under pressure and manage multiple tasks simultaneously.
- Solid knowledge of front office operations, including reception, concierge, and bell captain duties.
- Familiarity with hotel management systems and software is an advantage.
- Any graduate degree from a recognized institution.