We’re a retention-first agency helping DTC & ecommerce brands unlock revenue from their existing customers.
We’ve worked with 200+ brands and generated over $80M in email-attributed revenue, focusing on what actually matters: LTV, retention, and repeat purchases — not vanity metrics.
The Role
We’re looking for a Senior Klaviyo Specialist & Team Lead to own technical execution across accounts while leading and developing our specialist team.
This is not just execution — you’ll act as the bridge between strategy and implementation, ensuring everything we build in Klaviyo actually drives revenue.
What You’ll Do
Technical Leadership
- Build and optimize advanced Klaviyo flows (welcome, post-purchase, winback, abandoned cart, etc.)
- Execute lifecycle strategies across email & SMS with strong segmentation and personalization
- Own QA and ensure flawless execution across all accounts
- Troubleshoot deliverability and technical issues (SPF, DKIM, etc.)
Strategic Collaboration
- Partner with retention strategists to translate strategy into execution
- Push back on plans that won’t work — and propose better solutions
- Identify opportunities to improve retention, LTV, and repeat purchase
Team Leadership
- Lead and mentor a team of Klaviyo specialists
- Review output quality and set implementation standards
- Train new hires and build internal processes
AI & Process Optimization
- Use AI tools daily (ChatGPT, Claude, etc.) to improve workflows
- Build systems to automate QA, reporting, and execution
- Continuously optimize team efficiency and output
What We’re Looking For
- 5+ years hands-on experience with Klaviyo (required)
- Strong background in retention / lifecycle marketing (DTC/ecommerce)
- Experience managing multiple accounts (agency experience preferred)
- Deep understanding of segmentation, flows, and performance metrics (LTV, cohorts, etc.)
- Experience leading or mentoring a team
- Solid communication skills (client-f
📌 Sr. Klaviyo Specialist (India)
🏢 No Limit Email
📍 India
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