About bo At:

An Indian consumer electronics start-up & the fastest-growing start-up. In just 5 years, we’ve revolutionized the way you listen to music & transformed the way you track your fitness goals. In addition to solidifying our position in the Indian market as the No. 1 player, bo At has also emerged as the fifth largest wearable brand globally.

Job Description

The role is responsible for leading and driving new initiatives and projects aimed at improving customer experience through process improvements, new process design, and technology enablement.

Job Responsibilities:

Project Management:

Lead and manage customer experience projects from inception to completion, ensuring alignment with company goals and customer needs. Oversee the execution of projects identified in the Annual Operating Plan (AOP), including budget management and resource allocation. Develop detailed project plans, including timelines, milestones, and deliverables, to ensure projects are completed on schedule. Work closely with various departments, including logistics, marketing, sales,



and customer service, to ensure successful project delivery and alignment with overall business objectives. Conduct regular project reviews and status meetings to track progress and address any challenges or roadblocks. Build strong relationships with key stakeholders to ensure ongoing support and engagement throughout the project lifecycle. Present project updates and results to senior leadership, highlighting successes and areas for future focus.

Process Design and Improvement

Design and implement high-touch processes for premium category products, ensuring a seamless door-to-door experience for customers. Analyze existing processes, such as returns and service operations, to identify areas for improvement and develop current, efficient workflows. Collaborate with stakeholders to revamp processes like return process overhaul, ensuring direct handling of returns to enhance efficiency. Organize workshops

📌 Program Manager (Mumbai)
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📍 Mumbai