Job Description
Teacher Success Manager (WFH) – Chess & AI About Bambinos.live Bambinos.live is one of India's leading live learning platforms for children aged 4–15 years. We are on a mission to make learning engaging, interactive, and impactful through world-class educators and innovative programs. We are currently expanding our Chess and Artificial Intelligence (AI) programs and are looking for a passionate Teacher Success Manager (TSM) to support, mentor, and manage our educator community. Role Designation: Teacher Success Manager (WFH) Department: Academics / Teacher Success Work Mode: Remote (Work From Home) Working Days: 6 Days a Week Key Responsibilities Manage and mentor a portfolio of Chess and AI educators. Conduct regular one-on-one connect sessions with educators to improve engagement and performance. Monitor teaching quality through class observations and feedback. Ensure educators meet quality, attendance, and operational standards. Coach educators on classroom management, pedagogy, and student engagement.
Address educator concerns and resolve day-to-day operational issues. Coordinate with the Product, Operations, Scheduling, and HR teams for smooth educator management. Track educator performance metrics, utilization, and quality scores. Drive educator retention and continuous improvement initiatives. Conduct refresher trainings and support onboarding of new educators whenever required. Maintain accurate records and reports related to educator performance and compliance. Eligibility Bachelor's degree in any discipline. 2–5 years of experience in Teacher Success, Academic Operations, Learning & Development, or Academic Management. Prior experience in EdTech will be preferred. Strong communication and people management skills. Ability to coach, mentor, and motivate educators. Comfortable working in a fast-paced, target-driven environment. Robust analytical and problem-solving skills. Excellent organizational and stakeholder management abilities. Preferr