Customer complaints resolution
Coordinating with Regions/Customer to understand the customer issues & with respective manufacturers# sites on grade under complaints.
Co-ordinate with all stakeholders for complaint resolution.
New Grade Development
Support review of existing or develop new grade specification based customer feedback / benchmark studies / Import Analysis & make changes in consultation with various stakeholders.
Based on feedback co-ordinate with regions/respective business group for customer trial/feedback & manage Customer feedback
Business Development
Suggest customers on usage of RIL grades to replace conventional material.
Coordinate for in-house and customer trials with RIL Products
To support preparation of application notes/Promotion literature.
Benchmarking Grades
Coordinate with regions for collection of competitor grade and for in-house evaluation and testing.
Co-ordinate with Manufacturing sites/Business group for possible improvement of existing company's grades if needed
Optimized Additive/ Cost Reduction
Support review of additive packages based on end products/process requirements.
Understand end process for optimizing additive package in each of the grades.
Discuss with manufacturing team for possible changes in additive formulation.
Based on in-house work propose optimized additive package for trails to manufacturing sites.
Product regulatory compliance
Coordinate with Product Groups on regulatory related issues like 3rd party certifications
Participate in review /finalization of BIS/ISO standards to promote the company's products & to coordinate/guide regulatory officers in ISO /REACH compliance.
Participation in BIS activities for recent standards/modification
Customer Co-ordination
Coordination with respective manufacturing site for grade performances and for quality review meetings.
Coordination with QC/Manufacturing site/Business group & region for lot mapping for specific customers.
Coordination with QC/Business group HO for