- Lead the implementation, customization, and optimization of Salesforce Sales Cloud to streamline sales processes, automate workflows, and drive performance.
- Oversee the integration of Sales Cloud with other business systems to ensure seamless data flow and reporting.
- Guide sales teams and stakeholders on best practices for using Sales Cloud to maximize lead generation, prospect management, and pipeline forecasting.
- Implement and manage Salesforce Marketing Cloud Personalization to create tailored customer journeys, deliver personalized content, and optimize digital marketing efforts.
- Collaborate with marketing teams to align marketing strategies with customer behavior insights and deliver targeted campaigns.
- Track and analyze marketing campaign performance and suggest improvements based on data-driven insights.
- Lead the deployment of Salesforce Experience Cloud to build robust, engaging, and scalable digital experiences (e.g., portals, communities, and mobile applications).




- Optimize user interfaces and design personalized experiences to foster customer loyalty and satisfaction.
- Ensure the platform aligns with business goals, integrates effectively with other Salesforce products, and supports user engagement.
- Oversee the implementation of Salesforce Marketing Cloud Intelligence to drive smarter marketing decisions by analyzing customer data, behavior, and campaign performance.
- Leverage advanced analytics to provide actionable insights for marketing optimization, customer segmentation, and predictive modeling.
- Use AI-powered tools to automate marketing activities, improve targeting, and enhance the customer lifecycle.
- Collaborate with sales, marketing, IT, and other departments to ensure Salesforce solutions meet business requirements and align with organizational goals.
- Coordinate with clients to understand their needs and deliver tailored Salesforce solutions.
- Provide leadership, training, and support to internal teams on Salesforce

📌 Head of Salesforce (Bengaluru)
🏢 Indegene
📍 Bengaluru