Description
We are seeking a dynamic Team Lead for our Chat Support team in India. The ideal candidate will have extensive experience in managing chat support operations and a proven track record of enhancing customer satisfaction.
Responsibilities
- Lead and manage a team of chat support agents to ensure high-quality service delivery.
- Monitor and evaluate team performance to identify areas for improvement.
- Provide coaching and training to team members to enhance their skills and efficiency.
- Develop and implement strategies to improve customer satisfaction and reduce response times.
- Collaborate with other departments to resolve customer issues and improve processes.
- Analyze chat metrics and prepare reports for management review.





Skills and Qualifications
- 5-9 years of experience in chat support or customer service role, preferably in a team lead capacity.
- Strong communication skills, both written and verbal, with the ability to articulate complex issues clearly.
- Proficiency in using chat support software and tools.
- Excellent problem-solving skills with a customer-centric approach.
- Ability to motivate and lead a diverse team, fostering a positive work environment.
- Solid analytical skills to assess team performance and customer feedback.

📌 Team Lead (Gurugram)
🏢 Artech Infosystems Private
📍 Gurugram