Description of Duties

Configure and develop the CLIENT’S’s Microsoft CE CRM system based on the

functional and technical tasks developed as part of an Agile Backlog process.

Collaborate with technical leads, project managers, and other stakeholders to

ensure successful project delivery.

Work closely with and be a member of a team led as assigned by the CLIENT’S to

implement solutions as defined.

Support the Function Lead in the definition of functional requirements for integrating

Dynamics 365 CE with Contact Center applications, self-service portals, SAP, and

payment gateways.

Under the direction of the Microsoft CRM CE Sr Developer / Designer:
Ensure the seamless integration, best in class performance, and effective data

flow across systems.

Support the development of training programs for end-users to ensure effective

use of Dynamics 365 CE solutions.

Promote user adoption through effective change management and support.
Provide ongoing support and optimization for Dynamics 365 CE solutions.




Identify and implement improvements to enhance system functionality and user

experience.

Configure Dynamics 365 CE applications to meet specific business

requirements.

Configure Dynamics 365 Customer Service functionality including Channels,

Workstreams, Unified Routing, etc. for Omnichannel features.

Work with technical teams to ensure customizations and integrations are aligned

with functional needs.

Build and work with Continuous Integration and Continuous Delivery Pipelines

and operate within Application Lifecycle Management best practices, CLIENT’S

Standards, and CLIENT’S Software Development Lifecycle documentation.

MS Dynamics CRM Pool

Develop and maintain a productive working relationship with technology staff,

business owners, project sponsors, vendors, and key clients.

Lead and participate in project team activities for system work efforts related to

enterprise systems.

Work independently to accomplish the tasks and duties assigned.
Adh

📌 CRM Data Migration Developer (India)
🏢 Altraize
📍 India