Summary The Director DDIT ISC CSOC Automation Engineering will be an integral part of the Novartis Cyber Security Operations Center CSOC The CSOC is an advanced global team passionate about actively defending against the most sophisticated cyber threats and attacks The Director DDIT ISC CSOC Automation Engineering is a seasoned leader who will lead a team of skilled SOAR engineers and manage tools to support the proactive detection investigation and mitigation of emerging and persistent threats that impact Novartis networks systems users and applications This role will involve coordination and communication with technical and non-technical teams including security leadership and business stakeholders As an experienced and skilled manager this role will also involve coaching and mentoring talented Security Engineers with diverse backgrounds MAJOR ACCOUNTABILITIES In addition to accountabilities listed above in Job Purpose SOAR Manager Lead and manage a geographically distributed team of skilled SOAR Engineers providing guidance and support while leveraging their diverse skill sets and personalities Evaluate and review performance metrics and KPIs to ensure the SOAR team is meeting targets and delivering effective and effective results Take accountability for the team s performance in various areas including but not limited to Manage SOAR platforms Support audit requests and reports Engage with product teams to address technical challenges Manage stakeholders commitments Act as the primary point of contact for first-level escalations addressing any issues or concerns that arise and ensuring timely resolution Develop and maintain comprehensive documentation to facilitate knowledge sharing and ensure consistently achieving quality outcomes Drive a culture of continuous improvement and innovation within the team identifying opportunities to optimize processes and enhance efficiency Serve as a subject matter expert in SOAR processes and play an active role in guiding the