DESCRIPTION Job Summary The COE Operations Excellence - JM role applies developing business process and project management skills to support initiatives within a business or technical specialty Working under the supervision of a project manager the incumbent manages small portions of well-defined projects while providing administrative analytical and logistical support to project teams The position contributes to project planning execution monitoring and continuous improvement activities to ensure operational excellence Key Responsibilities Serve as a support resource on projects and work assignments developing knowledge in project management and business processes Assist in identifying tracking and resolving project issues build capability to do this independently Monitor and communicate project status to stakeholders and team members Provide support in budget planning expense tracking and analytical research Assist in creating and maintaining project plans timelines and supporting documentation Contribute to project risk management by applying quality tools to identify and mitigate risks Support documentation lessons learned and knowledge sharing across teams Maintain project notes databases and performance measures provide updates to project managers RESPONSIBILITIES Competencies Communicates effectively - Delivers clear concise and audience-appropriate communication Customer focus - Builds solid relationships and delivers customer-centric solutions Manages complexity - Analyzes complex information and resolves problems effectively Manages conflict - Handles disagreements constructively with minimal disruption Plans and aligns - Organizes and prioritizes work to achieve results aligned with organizational goals Resourcefulness - Efficiently secures and deploys resources Project Issue and Risk Management - Applies tools and processes to assess and address risks issues Project Resource Management - Develops and manages expense and headcount resource plans Project