Position Managed Services Associate Location Goregaon Mumbai About LRN LRN is the world s leading dedicated ethics and compliance SaaS company helping more than 30 million people every year navigate complex regional and global regulatory environments and build ethical responsible cultures With over 3 000 clients across the US EMEA APAC and Latin America-including some of the world s most respected and successful brands-we re proud to be the long-term partner trusted to reduce organizational risk and drive principled performance Named one of Inc Magazine s 5000 Fastest-Growing Companies LRN is redefining how organizations turn values into action Our state-of-the-art platform combines intuitive design mobile accessibility robust analytics and industry benchmarking-enabling organizations to create manage deliver and audit ethics and compliance programs with confidence Backed by a unique blend of technology education and expert advisement LRN helps companies turn their values into real-world behaviors and leadership practices that deliver lasting competitive advantage About the role LRN s Managed Services team is a revenue generating team We perform activities on customers behalf on LRN s proprietary applications We also work with customers program administrators stakeholders and internal customers closely Our responsibilities include program administrator systems training program administrator assistance and responsibility for delivery of minor system configuration and content changes Requirements What you ll do Provide assistance to internal and external customers on all aspects of LRN s proprietary applications functions include campaign set up system generated e-mails system reporting user data management and customization Please note these are all billable activities Using defined systems and processes keep both internal and external stakeholders updated as to the status of call tickets requests projects and changes Update necessary tracking and reporting systems t