Company Description It all started in sunny San Diego California in 2004 when a visionary engineer Fred Luddy saw the potential to transform how we work Fast forward to today ServiceNow stands as a global market leader bringing creative AI-enhanced technology to over 8 100 customers including 85 of the Fortune 500 Our intelligent cloud-based platform seamlessly connects people systems and processes to empower organizations to find smarter faster and better ways to work But this is just the beginning of our journey Join us as we pursue our purpose to make the world work better for everyone You will be part of the Customer Excellence Team team Our purpose is to accelerate platform adoption and improve customer outcomes We do this through a portfolio of services delivered by outstanding consultants using our ecosystem of partners our leading practices methodologies and tools based on our experiences from 1000 s of customer engagements What you get to do in this role The Customer Excellence Customer Success Executive will develop C-level executive relationships and relationship management across 1-3 customers The over-riding objective for the Success Architect will be to improve Customer Outcomes at these managed accounts leading to customer s product adoption renewals and expansion of ServiceNow offerings with the account Service 1-3 large enterprise customers Develop executive relationships with CIO CFO CHRO and business leaders Understand goals and develop customer roadmap Execute winning co-delivery models Develop relationships with ecosystem partners Develop implementation strategies and readiness process to accelerate time to value Establish delivery operating model governance Maintain account level relationships for clear value proposition within the account Participate in account delivery governance Advocate champion ServiceNow s best practices Contribute expertise on how advisory expert services and Co-Delivery can be optimized Provide high customer sat metri