We re Civica and we make software that helps deliver critical services for citizens all around the world From local to state government to education to health and care over 5 000 public bodies across the globe use our software to help provide critical services to over 100 million citizens Our aspiration is to be a GovTech champion everywhere we work around the globe supporting the needs of citizens and those that serve them every day Building on 21 years of continuous growth and success we re at a pivotal point on our journey to realise that aspiration As a company we re passionate about what we do and the citizens we help to serve If you too would like to help champion the use of technology in public services to improve outcomes for citizens and public sector organisations then Civica is the right place for you We will help you unlock the best version of yourself achieve growth in your career whilst making a real difference to people and communities Why you ll love this role as Engagement Business Partner at Civica We are looking for a proactive and customer-centric Engagement Business Partner to join our newly formed Global Customer Success team This role will be aligned to our Civica Interaction Centre and is pivotal in ensuring our customers receive timely high-quality responses to a wide range of requests-from finance queries to new software installations and beyond As the glue between our customers and internal business functions you will act as the voice of the customer within Civica championing their needs and ensuring their requests are managed with care precision and accountability This is a unique chance to be part of a transformative initiative at Civica As a key member of the Customer Success team you ll help shape how we engage with our customers drive value and deliver world-class experiences We re building a culture where support and success are recognised as central to our mission-and we want you to be part of it Engagement Strategy Execution -

📌 Engagement Business Partner (Vadodara)
🏢 Civica
📍 Vadodara