Service Assurance API R D Job Grade G10 Function Information Technology Sub-function Service Assurance Manager s Job Title Service Assurance Lead Skip Level Manager s Title Head - Global IT Service Assurance Function Head Title Head - Global IT Service Assurance Location Mumbai No of Direct Reports if any 2 Date of Joining Areas Of Responsibility At Sun Pharma we commit to helping you Create your own sunshine - by fostering an environment where you grow at every step take charge of your journey and thrive in a supportive community Are You Ready to Create Your Own Sunshine As you enter the Sun Pharma world you ll find yourself becoming Better every day through continuous progress Exhibit self-drive as you Take charge and lead with confidence Additionally demonstrate a team-oriented spirit knowing that we Thrive together and support each other s journeys Job Summary We are seeking a seasoned and proactive IT Service Assurance Manager to oversee and optimize the delivery of IT services in a highly regulated pharmaceutical environment This role is pivotal in ensuring IT services align with business needs comply with GxP Good Practice regulations and support the organization s mission to deliver high-quality healthcare solutions The ideal candidate will have a strong background in IT service management preferred experience in the pharmaceutical or life sciences sector Responsibilities Overseeing global IT service delivery across all Sun Pharma locations including manufacturing plants R D centres corporate offices and international sites spanning North America APAC Middle East Australia and EMEA regions Managing day-to-day operations by serving as the central liaison between outsourced service providers and internal functional teams including Application Infrastructure Security Governance and Business stakeholders Building and sustaining strong effective relationships with outsourced IT partners and other vendors to ensure service levels are maintained issues are resolved

📌 Service Assurance Lead Api + R&d (Mumbai)
🏢 Sun Pharmaceutical Industries
📍 Mumbai