GTSM - Site Reliability Engineer - CB&P; ensures the availability of services that help Barclays support and protect the global economy. Powering Barclays, pioneering new GTSM encompasses all Service Management Technology teams across Barclays UK, Functions, Group Controls, Cards and Payments, Corporate Banking, Markets, and Risk, Finance, and Treasury (RFT).
GTSM provides a follow the sun support coverage, across applications and infrastructure for Barclays businesses, customers, colleagues and stakeholders covering the entire production technology ecosystem. It is a critical function in the bank's efforts to become an always on bank through maturing the Service Management and Resilience capabilities
Role
Financial Crime – is part of GTSM and it cater the regulatory services like Customers Due Diligence, Screenings, Transaction Monitoring and other analytical platforms. Many of these applications regulatory compliance, are client facing applications and have users base globally.
Support team operates from Pune and covers global application support with 24x7 L1 support and L2 function with Follow-The-Sun model. Level 2 is GTSM - Site Reliability Engineer - CB&P; roles with accountabilities mentioned below but not restricted to:
To be successful as a GTSM - Site Reliability Engineer - CB&P;, you should have experience with:
- Must be able to provide effective production support with rapid response to incidents and escalated user queries
- Must demonstrate the ability to resolve problems, escalate issues, clearly communicate with the users and other teams, and effectively manage priorities and expectations.
- Participate in Major Incident Management calls across various component teams to help identify the root cause of the incidents and resolve the incident thereafter.
- Should be versatile working in shifts as per the requirement, this role also requires the candidate to do weekend support on ad-hoc basis and during releases.
- Identify opportunitie
📌 GTSM - Site Reliability Engineer - CB&P (Pune)
🏢 Barclays
📍 Pune
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