Company Description IntegriChain is the data and application backbone for market access departments of Life Sciences manufacturers We deliver the data the applications and the business process infrastructure for patient access and therapy commercialization More than 250 manufacturers rely on our ICyte Platform to orchestrate their commercial and government payer contracting patient services and distribution channels ICyte is the first and only platform that unites the financial operational and commercial data sets required to support therapy access in the era of specialty and precision medicine With ICyte Life Sciences innovators can digitalize their market access operations freeing up resources to focus on more data-driven decision support With ICyte Life Sciences innovators are digitalizing labor-intensive processes - freeing up their best talent to identify and resolve coverage and availability hurdles and to manage pricing and forecasting complexity We are headquartered in Philadelphia PA USA with offices in Ambler PA USA Pune India and Medellin Colombia For more information visit or follow us on Twitter and Key Responsibilities Respond to functional queries and workarounds for file transfer and automation issues in Production and lower environments Perform a root cause analysis for MFT issues reported by the customer user Collaborate with other product teams stakeholders to ensure timely resolution of customer issues Assist in MFT configuration to ensure various components are communicating with one another Lead customer discussions around status updates functional training and application workshops Maintain quality as per SLA and the SOP Triaging high-priority MFT Support Tickets Perform impact analysis and manual testing Ensure change management processes are compliant with auditrequirements Ticketing customer issues and tracking them to closure Monitor and manage MFT jobs GoAnywhere Ensure successful file transfers between systems partners or clients Proacti

📌 Senior Etl Support Analyst (Pune)
🏢 IntegriChain
📍 Pune