Job Description

Key Responsibilities:

* Handle inbound customer queries via calls, emails, and chats.

* Provide Tier-2 customer support with a focus on timely issue resolution and customer satisfaction.

* Assist candidates with recruitment-related queries and support portal navigation.

* Log and track customer interactions using ticketing tools (ServiceNow preferred).

* Escalate unresolved issues to the appropriate teams.

* Meet SLA, quality, and productivity targets while maintaining high service standards.

* Update process documentation and follow company policies and GDPR guidelines.

Skills Required :

* 3–6 years of Customer Service/International BPO experience (Freshers with excellent communication may also be considered).

* Excellent verbal and written English communication.

* Experience with CRM/Ticketing tools (ServiceNow preferred).

* Basic knowledge of Microsoft Office.

* Solid problem-solving skills with a customer-first approach.

Shift Details:

* Rotational shifts aligned with US time zones.

* Flexible work week (Mon–Fri, Tue–Sat, or Wed–Sun).

📌 International Customer Support (Bengaluru)
🏢 Pivotal Placement
📍 Bengaluru