Career Area Product Support Your Work Shapes the World at Caterpillar Inc When you join Caterpillar you re joining a global team who cares not just about the work we do - but also about each other We are the makers problem solvers and future world builders who are creating stronger more sustainable communities We don t just talk about progress and innovation here - we make it happen with our customers where we work and live Together we are building a better world so we can all enjoy living in it Our condition monitoring teams use their knowledge skills and abilities to interpret the 5 elements of condition monitoring fluid analysis equipment inspections electronic data repair history and site conditions and provides meaningful insights as to what is happening on the equipment In this role you will be responsible for providing Caterpillar dealers with relevant recommendations to generate high quality sales leads and help customers manage their business more effectively This will improve customer loyalty increase enterprise market share and grow parts and service sales while reducing the customer s costs through equipment management efficiency Job Responsibilities and Duties Aggregate and correlate the five elements of condition monitoring where all are available to provide meaningful insights as to what is happening on the equipment Understand prime product or component health or status if action is needed and required next steps Participates in ongoing meetings with Caterpillar dealers and subject matter experts to gain knowledge and insights to increase accuracy of the data analysis and quality of recommendations leads Provide information for equipment management lead tracking and resolution Assists with Preparing reports regularly to be distributed to Caterpillar dealers detailing financial outcomes and key CM KPIs for CMA recommendations Processing results from analysis of technical data Build cooperative relationships act as a consultant with equipment managem

📌 Customer Services Consultant (Chennai)
🏢 Caterpillar
📍 Chennai