Provides technical services support to Agilent customers This includes timely and cost-effective problem resolution with the objective to enhance our customer experience and meet Agilent contractual agreements Leverage post sales interactions with customers to probe and qualify further revenue opportunities and provides highly qualified leads to sales Performs a set of required admin tasks to ensure flawless customer service for contract and trade customers Responsibilities of this position include but are not limited to Responsible for providing technical support for Agilent analytical instruments to existing recent customers in markets of Biopharma Pharma Food etc Perform Installations Preventive Maintenance Repair software hardware IQ OQ on Agilent products as required Promptly troubleshoot hardware method technology transfers issues from one instrument to another Lead projects requiring coordination with other functions customers Participate in programs to stimulate demand for all Agilent range of products services and ensure timely and proper execution of those programs Cost time effective application method deployment on Agilent instruments Lead projects requiring coordination with other functions customers Deliver product seminars for customers prospects and employees Training of internal external team and provide technical support Respond promptly to related customer queries help in prompt resolution of customer escalations Co-ordinate internally with all the field sales team and Managers to ensure that the key customers are delighted Must be willing to travel extensively Qualifications Master s degree in chemistry Analytical Chemistry Instrumentation Pharmacy Biotechnology Life Science or equivalent Relevant basic theoretical knowledge of analytical instruments like LC LCMS GC GCMS Experience 18-24 months Candidates should enjoy travelling and visiting customers Excellent numerical verbal and written communication troubleshooting and problem-solving skills alo

📌 Field Service Application Engineer (Bengaluru)
🏢 Agilent Technologies
📍 Bengaluru